A tightly-optimized process gets distressed riders diagnosed, escalated and back on the road, from the first call to the closed ticket.
Rider calls or WhatsApps our 24/7 hotline. GPS location and bike details are captured in under a minute.
A technician video-calls the rider to visually inspect the fault and rule out simple fixes remotely.
If it can’t be fixed remotely, the case escalates to the nearest rescue crew with full diagnostic notes attached.
A certified technician is dispatched with the right tools and parts for the diagnosed fault.
Live GPS tracking and ETA updates guide the crew to the rider — average arrival is ~35 minutes.
A transparent, itemized quote for parts and labor is shared and approved before any work begins.
The bike is tested, the rider confirms the fix, and the support ticket is closed with a full service record.